Use of Artificial Intelligence and Transparency

Last updated: 29 July 2026 Changelog: v1.0: first publication of the AI use page.

Infordata Sistemi Srl Società Benefit uses Artificial Intelligence (AI) systems to improve the quality of its services, speed up technical support, assist operators in managing tickets and documents, support research and innovation projects, and develop environmental and risk-prevention tools.

We believe in a responsible, transparent use of AI, always under human control, in line with the GDPR (EU Reg. 2016/679), the European Artificial Intelligence Act (AI Act, EU Reg. 2024/1689) and our nature as a Benefit Corporation (Società Benefit).

Where we use AI

Support portal: Knowledge base search and suggestion of technical articles and answers (RAG system).

SM Admin and internal processes: Email classification, activity summaries, draft replies, and support in managing tickets and documents.

Development and productivity tools: Paid corporate AI assistants for software development, text drafting and technical analysis.

Karst Firewall 5.0: Predictive algorithms, environmental data, sensors, simulations and operational assistants for wildfire prevention, always with human review.

TASC RestoreMed: Natural language search across catalogues of projects, partners and funding opportunities.

Computer vision: Recognition of objects and waste in environmental images, with data minimisation and de-identification measures where applicable.

What we do not do

We do not use free AI tools for business activities: only paid corporate accounts.
We do not allow passwords, tokens, API keys, credentials or secrets to be entered into AI systems.
We do not use AI outputs as solely automated decisions with legal or similarly significant effects on individuals (Art. 22 GDPR).
We do not use sentiment, engagement or meeting metrics for disciplinary decisions or automated staff evaluations without a specific impact assessment, legal basis and dedicated privacy notice.
We do not use AI for social scoring, manipulation, emotion recognition in the workplace or any other practices prohibited by the AI Act.

Human oversight

AI outputs are suggestions, not final decisions. Replies to customers, offers, operational decisions, classifications and actions proposed by AI assistants are reviewed by authorised staff. In case of doubt, you can always request the intervention of a human being.

Data processed and providers

Depending on the service, the data processed may include contact details, tickets, emails, documents, technical logs, search queries and environmental data. Infordata uses paid corporate accounts and enables, where available, the no data sharing and no training options.

AI and cloud providers may include Anthropic, OpenAI, Google/Gemini, Read.ai and other parties listed in our privacy notices and in the list of sub-processors. Where data is transferred to countries outside the EEA, we adopt appropriate safeguards (Standard Contractual Clauses and transfer impact assessments).

Staff training (AI literacy)

In line with Art. 4 of the AI Act, Infordata invests in training its staff on the correct and safe use of AI. In 2026, all company personnel completed a dedicated training programme on Artificial Intelligence, with an instructor, materials and assessments, tailored by role and with periodic updates.

Your rights

Data subjects may exercise the rights provided for by Arts. 15-22 GDPR (access, rectification, erasure, restriction, objection, portability) by writing to the Data Controller ([email protected]) or to the Data Protection Officer (DPO): Cyber365 Srls – [email protected].

For services that Infordata provides as a data processor on behalf of its customers, requests may be forwarded to the relevant data controller.